Wednesday, 18 January 2012

Support Tickets in Zimplu CRM

One of the features that Zimplu CRM offers is Support Tickets.
Support Tickets are used to inform your employees or your co-workers about a problem that appeared for the Company or for one of your Clients.
Lets say that you own a Software Company and a Client has a problem with the product he just bought, he will probably contact the salesman who offered the product in the first place. It's obvious that the salesman won't be able to solve an IT problem so what the sales person will do in this situation is to write a support ticket and assign it to the right person or a group of persons in the company that can solve this kind of problem for the Client.
You can also write a support ticket and assign it to yourself, this will help you remember you have to solve a problem.

Learn How to Create a Support Ticket in Zimplu CRM: